Customer stories
How did we help Bennett Hay?
We spoke with Claire Huish, the HR and Wellbeing director for Bennett Hay. They deliver hospitality services across 40 different locations in the UK.
Use Case
Hospitality
We understand the challenges you face in the hospitality sector. Here's how we help to solve them
Scaling
Scale your business without worrying about the challenges of training a growing body of staff across multiple locations. Use Reelyze to train new employees, implement brand standards, share new processes, and connect with your wider team.
Onboarding
Integrate new employees more efficiently by taking advantage of our courses and reels to train them to your standards. New starters with lots of questions can be challenging in a fast paced industry, but with Ask Eve, we’ve got your back.
Succession
It's challenging for frontline teams to upskill when managers leave and take their knowledge with them. We solve this by capturing and preserving that expertise in our knowledge pool, making it accessible for your staff to learn from indefinitely.
Revolutionise e-learning
Prior to joining Reelyze, Bennett Hay recognised a need to change their e-learning approach. Employees had found the previous system dull and felt that the training was a box ticking exercise. We have solved this problem with a conversational learning style that is engaging and interactive. Claire described the platform as having “absolutely changed the conversation around how we view e-learning. The enthusiasm and the uptake. People are doing all the courses regardless if they’ve been assigned."
Reach frontline staff
As with any geographically dispersed workforce, there there are often challenges in maintaining effective communication. Bennet Hay’s original solution of using a Facebook group was becoming ineffective due to declining engagement and the perceived intrusion into employees' personal social media. In Claire’s words, “The key driver was communication initially. We were missing maybe 50% of our workforce just weren’t on that community group.” How did Reelyze help? We provided them with a professional platform that significantly improved internal communication and employee engagement.
Slash admin time
In the interview, Claire said “The most significant impact has been around time savings and efficiencies within the HR department. The admin that we’ve removed has enabled us to work on more purposeful things." The implementation of Reelyze significantly reduced the administrative burden on Bennett Hay's HR department. The system has streamlined the assignment, management and tracking of training, freeing up time for HR to focus on more impactful projects.
Watch the full interview here
Claire Huish, the HR and Wellbeing director for Bennett Hay.
Customer stories
How did we help Goals?
We interviewed Marcus, who is the Learning and Development Manager at Goals. They have 43 sites across the UK.
Faster training development
In a fast-paced industry, finding time to create training for teams is tough. Marcus needed a solution that would let him quickly develop training to keep up with his growing business. By using reels to deliver vital information to employees, he achieved this goal. The reels not only saved time but also made learning more flexible and accessible. This enabled Marcus to create effective digital content that met the business's needs without the extra workload that traditional methods would have required.
Instant access to information
When frontline staff can't find the information they need, it wastes valuable time. At Goals, employees use Eve to access knowledge on demand, saving both time and money. In their first year, the business is projected to save £6,700 in lost productivity with Eve's 71% answer rate. If Eve can’t answer a question, it creates a knowledge request, helping Marcus and his team identify gaps in training.
Give management their time back
The outdated and library of documents at Goals led employees to rely heavily on managers to answer questions via email or instant messaging. Eve has bridged these knowledge gaps by using documents stored within the Goals SharePoint integration. With a current and well-organized knowledge pool, they are saving valuable management time. Plus, when managers take time off, they can fully disconnect, knowing Eve is available to answer employee questions 24/7/365.
Watch the full interview here
Marcus Strudwick, Learning and Development Manager at Goals on the influence of Reelyze